If you want to make a positive difference and stand out from the crowd, you’ll fit in at The Standard (www.standard.com). Our Individual Disability Insurance business line is dynamic and fast paced; and its talented and friendly employees enjoy challenge while deriving satisfaction from providing services and products that can greatly impact the people we serve. Come join us and share our passion for serving our customers in a positively different way.
Supervise section personnel and activities to ensure timely, accurate and thoroughly-investigated disability decisions and ongoing management of claim liability, benefit payments, taxation of benefits, deductible income pursuit and reserve data; supervise section to provide responsive customer service to claimants, their representatives, policyowners, and group offices. Ensure management of highest liability and most complex claims.
Contribute to the company’s success through excellent customer service and meeting or exceeding performance objectives for the following major job functions:
Supervise section personnel and activities to provide timely, accurate, objective and legally-sound and defensible disability and claim decisions on new and continuing disability claims of the highest liability and complexity. Design and evaluate specialized training.
At a product level, identify and contribute information that effects risks, products, and prices for the professional market. Provide for appropriate containment of the company's liabilities and excellent customer service by supervising section personnel and activities to execute medical and vocational investigations, financial analysis, and disability management strategies and techniques, and pursuit of deductible income and overpayments, and claims are managed to correct payment duration, including exploring claim settlement where appropriate.
Coordinate the assessment and management of policyholder accounts, coordination and management of reinsurance relationships; implement intervention and reporting strategies in response to sales, marketing, client needs and claim trends; promote effective working relationships and coordinating self with Sales, Marketing, Underwriting, Actuarial, Administration and Operations and other operating units to install, service, and retain existing coverage.
Responsible for the selection, development, motivation, appraisal and salary recommendations of reporting subordinates. Contribute to the company's progress in affirmative action.
Demonstrated skills: Provide effective leadership; technical claim and/or product knowledge; achieving results through others; express ideas clearly and persuasively in oral, written and presentation forms.
Ability to: Interact, negotiate and respond to division personnel and clients on claim administration, product and service issues; prioritize and manage a changing workload and meet deadlines while planning and organizing the workloads of others; create an atmosphere which motivates others to achieve results.
Working knowledge of: Industry issues and trends, reinsurance, underwriting and sales practices, performance management techniques
Advanced knowledge of: Managed disability and claim management principles and practices as applied to the most complex and high liability claims, contract interpretation and application, ERISA, state laws and case law pertaining to disability claim administration, company policies and guidelines related to claim management.
Education: College degree preferred
Experience: Demonstrated progressive experience with disability benefit administration, or the equivalent combination of education and/or relevant experience. While not required, preference is for experience in Individual Disability Income claims
Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.
For more information regarding your Equal Employment Opportunity applicant rights, click here.
Individuals with disabilities who need assistance or accommodation with the application process should contact HR Direct at 971-321-7871. This number is only for the use of individuals with disabilities who need accommodation with the application process. General inquiries about application status will not be addressed.