IT Process Owner - CMDB

3 weeks ago(12/29/2017 2:41 PM)
# Positions
Req #


If you want to make a positive difference and stand out from the crowd, you’ll fit in at The Standard ( Through our retirement plans and insurance products and services, we help people achieve financial well-being and peace of mind. Come join us and share our passion for serving our customers in a positively different way.


IT at The Standard:


When you work at The Standard, you are part of a company that provides customers financial well-being and peace of mind. As a member of our IT team, you work side by side with the business, pursuing strategic opportunities for our company. It’s an exciting time with new products, new distribution channels and new customer needs that are driving big investments in technology. At The Standard, we are large enough for big opportunities and small enough for big impact.


The Role:


The IT Process Owner is responsible for ensuring that one or more IT processes are implemented and operating in the IT environment.  The Process Owner is responsible for the ownership, sponsorship, design, and continuous improvement of the process and the associated metrics.  The Process Owner works across multiple outsourced providers and internally for adherence to the process and continuous improvements to the process.  The Process Owner is responsible for the education of the process across the environment. 


50% Process Ownership to include the following; the design and implementation of processes in the IT environment, implementation of the process governance structure to include how changes to the process are submitted, tracked, approved, and communicated, provides approval of process changes, integrates the processes into the IT organization and Third Party Providers, overseas and ensures integration between processes in the environment, negotiates with other process managers regarding required updates, identifies and initiates process improvement, ensures up to date process documentation, and works with the IT Service Management tool owner for approved changes in the process. 


40% Process Adherence to include the following; setting Key Performance Indicators (KPIs) for owned processes, defines and implements reporting, provides analysis of reports and utilizes to communicate process adherence and identify areas for process improvement, and escalates issues with process adherence. 


10% Process education both internally and to external providers through the following; continuous training on processes, providing current documentation, and communicating updates on processes and the governance structure.


Education: Bachelor’s degree in technology, project management or related discipline preferred.
Experience: 4+ years or more experience in IT positions preferably in Service Management.  Experience with and significant knowledge of IT outsourcing activities.  Proven expertise in and significant experience with a managed services environment, strong knowledge of all aspects of the IT functional areas, Project Management experience, and business systems and process planning experience.
Other Required Skills: Solid oral, written, presentation, interpersonal and meeting coordination skills. Experience with ongoing maintenance of process artifacts. Experience working with offshore/remote teams and service providers is a plus. Strong analytical skills; strong mining and critical analysis of key data; capable of creating PowerPoint presentations, Excel (including charting), Microsoft Project; technical writing and documentation methods; creation of documents, graphs, spreadsheets, diagrams, and presentations using desktop development tools (MS - Excel, Word, PowerPoint, Project, Access, Visio, SharePoint), and web authoring tools.


Certification: ITIL Preferred but not required


Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc., StanCorp Investment Advisers, Inc. and StanCorp Mortgage Investors, LLC, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.


For more information regarding your Equal Employment Opportunity applicant rights, click  here.


Individuals with disabilities who need assistance or accommodation with the application process should contact HR Direct at 971-321-7871.  This number is only for the use of individuals with disabilities who need accommodation with the application process.  General inquiries about application status will not be addressed.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed