AV Specialist

Location US-OR-Portland
Posted Date 3 weeks ago(1/30/2018 9:14 AM)
# Positions
1
Status
Full-Time
Req #
16982

Overview

If you want to make a positive difference and stand out from the crowd, you’ll fit in at The Standard (www.standard.com). Through our retirement plans and insurance products and services, we help people achieve financial well-being and peace of mind. Come join us and share our passion for serving our customers in a positively different way.

 

Responsible for the provision, support and maintenance of audio visual equipment deployed across conference rooms and live event management. The position involves a high degree of exposure, sometimes working with senior leadership and business clients to deliver AV services and training. Requires the ability to make quick judgement calls in stressful situations.

Responsibilities

The Audio Visual Specialist’s responsibilities include, but are not limited to:

  • Technical conference setup and support. Ensure all sites are connected on time and receiving and transmitting good audio and video.
  • Assist with support for audio and video conferencing problems. Investigate faults and recommend further actions to rectify.
  • Provide full meeting duration support.
  • Provide PowerPoint technical and brand compliance support.
  • Provide training to end users of proper use of AV equipment and meeting setup.
  • Presentation and multi-media meeting support including making changes to content spontaneously using PowerPoint and other software programs as required.
  • Quick response to emergency and ad-hoc requests
  • Troubleshoot AV equipment when there are technical questions or problems and identify appropriate solutions.
  • Ensure conference rooms are presentable, hazard free and all cables and equipment are secured and tidy.
  • Live event management, consultation and administration, and attendance at event production meetings.
  • Gather and interpret technical requirements for events. Manage the process for matching meetings to the appropriate spaces and obtain additional equipment and resources as needed.
  • Research and keep apprised on recent technology and innovation and make recommendations around new equipment, software and services that would enhance meeting presentations and the audience experience. Advise clients on meeting best practices and make recommendations based on available equipment and meeting space.
  • Provide regular feedback on communication issues and service improvements.
  • Assist with other in-room support activities when required. E.g. furniture and white board moves.
  • Ensure A/V equipment is properly secured after events. Make sure AV closets are kept in order and equipment is properly labeled and in good working order.

 

Punctuality, dependability, critical thinking and excellent problem solving skills are key to this role.

  • The AV Specialist is expected to arrive on time for the start of the scheduled meeting setup-up and remain until the required service is functioning correctly. Some meetings require full AV support for the entire meeting and the AV Specialist will provide live meeting support for the duration of the meeting.
  • Be able to make quick judgment calls when there are technical failures or difficulties to provide quick recovery with the least amount of disruption to the event.
  • Be able to quickly and accurately identify critical issues and problem solve solutions.

 

The Audio-Visual Specialist will also provide technical assistance and support during events as requested or as needed. It is important that the AV Specialist be familiar with the building, its equipment, policies, programs, corporate branding and the day-to-day schedule of events.

 

All other duties as assigned.

Qualifications

Essential function requirements:

 

Demonstrated skills: Independent judgment; discretion; customer service skills; strong written, verbal and interpersonal communication skills; detail-oriented; professional demeanor; strong organizational skills; strong critical thinking skills; Microsoft Office skills; and ability to manage multiple projects at one time.

 

Ability to: Provide technical AV support prior and during meetings and events. Provide guidance on best practices and training how to use AV equipment to ensure a successful event. Provide excellent customer service and have excellent listening skills to meet the needs of clients. Work collaboratively in a team environment; maintain confidentiality; prioritize, organize and coordinate work assignments; use Microsoft Office tools; communicate and interact with people at all levels in the organization, industry and community; ability to meet deadlines; and ability to understand company operations.

 

Job Specifications(Include education, experience, special skills and licenses or certifications required)

 

Education: College degree in communications or relevant technical field.


Experience: Minimum of 3 -5 years practical experience in an AV or IT communications environment preferred.

 

Professional certification required: None

 

Physical Demands: (fill in if applicable)

 

Must be able to lift 20 to 30 pounds and stand for up to two hours

 

 

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.

 

For more information regarding your Equal Employment Opportunity applicant rights, click  here.

 

Individuals with disabilities who need assistance or accommodation with the application process should contact HR Direct at 971-321-7871.  This number is only for the use of individuals with disabilities who need accommodation with the application process.  General inquiries about application status will not be addressed.

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