If you want to make a positive difference and stand out from the crowd, you’ll fit in at The Standard (www.standard.com). Through our retirement plans and insurance products and services, we help people achieve financial well-being and peace of mind. Come join us and share our passion for serving our customers in a positively different way.
You'll serve as a disability services department technical expert responsible for influencing quality of the department's claims decisions/processes including the most complex claims. You'll serve as a coach, mentor, advisor and will collaborate with leaders on the development of new approaches and procedures to ensure outstanding customer service and effecient process flows.
Contribute to the company’s success through excellent customer service and meeting or exceeding performance objectives for the following major job functions:
Provide the highest level of technical expertise to the department's most complex claims and settlements. Serve as a subject matter expert, and coach and trainer to disability claims staff members.
You'll perform random and targeted audits to identify claims or claim characteristics in need of improved management and staff members in need of assistance. You'll conduct needs assessments, and develop and execute on training and coaching plans to improve and maintain excellent claims management including new plans or approaches,. You might be assigned a block of claims and be responsible for an overall assigned block.
You'll monitor , coach and mentor other team members and advise superrvisors of action plans needed for improvements; helping them develop those action plans to improve and develop staff.
You may collaborate with leaders in the development of procedures and system support in the rollout of new products and services including the identification or administrative and system requirements, create test plans, oversee user testers, document procedures, and training needs.
Demonstrated skills: Provide effective leadership; technical claim and/or product knowledge; achieving results through others; express ideas clearly and persuasively in oral, written and presentation forms.
Ability to: Interact, negotiate and respond to division personnel and clients on claim administration, product and service issues; prioritize and manage a changing workload and meet deadlines while planning and organizing the workloads of others; create an atmosphere which motivates others to achieve results.
Advanced knowledge of: Managed disability and claim management principles and practices including
advanced knowledge of medical, vocational, investigative, financial analysis and legal issues, contract interpretation and application, ERISA, state laws and case law pertaining to disability claim administration, company policies and guidelines related to claim management.
Education: Degree in science, business or related field.
Experience: Demonstrated progressive experience with disability benefit administration including 8+ years as a Sr. Disability Benefits Analyst; or experience as a Trainer or leader in both short term and long term disability. Or the equivalent combination of education and/or relevant experience.
Ability to travel overnight to other company offices as needed.
Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.
For more information regarding your Equal Employment Opportunity applicant rights, click here.
Individuals with disabilities who need assistance or accommodation with the application process should contact HR Direct at 971-321-7871. This number is only for the use of individuals with disabilities who need accommodation with the application process. General inquiries about application status will not be addressed.