Solutions Engineer III

Location US-OR-Portland
Posted Date 2 weeks ago(3/8/2018 2:27 PM)
# Positions
Req #


If you want to make a positive difference and stand out from the crowd, you’ll fit in at The Standard ( Through our retirement plans and insurance products and services, we help people achieve financial well-being and peace of mind. Come join us and share our passion for serving our customers in a positively different way.


IT at The Standard


When you work at The Standard, you are part of a company that provides customers financial well-being and peace of mind. As a member of our IT team, you work side by side with the business, pursuing strategic opportunities for our company. It’s an exciting time with new products, new distribution channels and new customer needs that are driving big investments in technology. At The Standard, we are large enough for big opportunities and small enough for big impact.


The Solution Engineer is responsible for engineering solutions to complex problems in support of enterprise initiatives.  This includes a combination of platform/system engineering, system integration, implementation, and technical services and support.  The Solution Engineer designs, implements/installs, maintains and administers integrated solutions across various technology platforms. 


  • Provide technical leadership to enterprise initiatives that span varying current or new technologies
  • Identify, analyze, and provide solution recommendations for enterprise initiatives
  • Demonstrate detailed working knowledge of middleware, web technologies and Enterprise Content Management technologies to provide a solution that meets the requirements of the initiative while taking into account long term sustainability and supportability
  • Organize and lead working groups to establish solution options across varying current or new technologies
  • Research, troubleshoot and resolve problems related to vendor platform software, the applications that run on them and the systems that they interact with
  • Communicate regularly and effectively with team members, stakeholders and executive leadership.
  • Create documentation of the implemented solution to facilitate knowledge transfer and ongoing operational support
  • Lead or participate in architecture, implementation and design reviews



  • A Bachelor's degree in Engineering, Computer Science, Math, Information Systems or similar technical field of study OR equivalent work experience.
  • Demonstrated experience with call center and telephony concepts, including call routing, multimedia routing, VDNs, vectoring, CTI, CRM and Agent Desktop, workforce management, multi-channel outbound campaigns, and others.
  • Advanced experience with / technical knowledge of Avaya Contact Center, NICE and Nuance platforms.
  • An understanding of CCXML, VoiceXML, Java and web services.
  • Database skills, including experience with query languages like T-SQL or PL/SQL.
  • Working knowledge of hardware and infrastructure components (servers, network, storage, security) and how they support call center software applications.
  • An ability to prioritize and manage multiple work efforts, driving project success and delivering to customer expectations.
  • Experience effectively managing vendor relationships.
  • A strategic and practical mindset, able to drive conceptual conversations and planning with business and IT, and then to actively participate in delivery.
  • Critical thinking and problem-solving skills, possessing both technical and interpersonal skills necessary to solve complex, cross-functional business issues with the right technology.
  • Excellent verbal and written communication skills, able to switch between technical and business contexts, and to effectively communicate at all organizational levels.
  • An ability to develop strong relationships with internal customers while effectively influencing business outcomes.
  • A team perspective, able to build key relationships across IT and business to enable effective, efficient delivery for customers, with a demonstrated ability to take personal ownership of systems and or platforms while working within a team.
  • A demonstrated ability to lead goal-setting and continuous improvement.
  • Quality-orientation, considering and instilling quality in every aspect of the job function.
  • Strong business and financial acumen; insurance/financial services industry background a plus.

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc., StanCorp Investment Advisers, Inc. and StanCorp Mortgage Investors, LLC, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.


For more information regarding your Equal Employment Opportunity applicant rights, click  here.


Individuals with disabilities who need assistance or accommodation with the application process should contact HR Direct at 971-321-7871.  This number is only for the use of individuals with disabilities who need accommodation with the application process.  General inquiries about application status will not be addressed.


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