If you want to make a positive difference and stand out from the crowd, you’ll fit in at The Standard (www.standard.com). Through our retirement plans and insurance products and services, we help people achieve financial well-being and peace of mind. Come join us and share our passion for serving our customers in a positively different way.
The Absence Management Consultant (AMC) is the primary customer facing Subject Matter Expert for The Standard’s Absence Management customers. The AMC is responsible to represent Absence Management and Short-Term Disability services during the sales process (RFP’s and Finalist meetings), and implementation. Additionally, our Consultants stay assigned throughout the lifecycle of the customer as a member of the service team, providing program level support including consultation on FMLA and State leaves, The Standard’s processes and procedures, and best practice advice and change management to employers on their leave policies and practices.
The Absence Management Consulting team is passionate about the customer experience and delivering on our promises. The ideal candidate, in addition to FMLA and disability expertise, loves to be customer facing, can effectively work across an organization, and enjoys the challenge of a fast-paced and collaborative organization.
This position can be located in a field office or may be remote (work from home).
This position requires travel up to 25% of time.
We are accepting applications from candidates who live in either Eastern or Central time zones.
As an Absence Management expert, provide support and training to sales in order to secure new and retain current business. Participate in sales presentations, finalist meetings, site visits and organize training programs. Represent The Standard’s interests in negotiating and making service promises.
Act as a primary Absence Management subject matter expert, for company staff and field personnel on issues related to the sale, installation, renewal, servicing and retention of large and complex group clients.
Act as a primary Absence Management and Short-Term Disability subject matter expert for customers implementation Absence Management. Work with the client and the Absence Management Service Center (AMSC) team on any customized aspects of their program including those that impact process changes. Understand implications of process changes on claim model and system infrastructure. Provide guidance and consultation to clients regarding their leave program.
Develop effective business relationships with customers at all levels of their organization during the implementation process and throughout the lifecycle of the customer.
Involve and negotiate with AMSC and other Division personnel to provide Benefits information and responses to bid, installation, and service actions and requests.
Work with the AMSC to develop new processes to support growth and client needs. Lead process re-engineering discussions when new client requests are made that may impact the overall Absence management workflow process. These process changes may be for a specific client or impact the overall delivery of Absence services.
Provide input to management and technology teams regarding needed system enhancements to support new clients or service offerings.
Analyze claim trends and claim service expectations. Partner with AMSC and division personnel, develop and execute strategies designed to improve claim services and results, and to increase customer satisfaction and retention.
Education: Bachelor’s degree in Business, Science, or related field.
Experience: Five to seven years of demonstrated progressive experience with disability claim administration, account management, reporting, and interaction with underwriting, sales, and other division personnel to renew/retain accounts, or the equivalent combination of education and/or relevant experience.
Five years of direct experience in the Absence Management industry working with employers, insurers or brokers/consultants.
Professional certification required: none
Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.
For more information regarding your Equal Employment Opportunity applicant rights, click here.
Individuals with disabilities who need assistance or accommodation with the application process should contact HR Direct at 971-321-7871. This number is only for the use of individuals with disabilities who need accommodation with the application process. General inquiries about application status will not be addressed.