If you want to make a positive difference and stand out from the crowd, you’ll fit in at The Standard (www.standard.com). Through our retirement plans and insurance products and services, we help people achieve financial well-being and peace of mind. Come join us and share our passion for serving our customers in a positively different way.
Monitor, process, report and document a variety of transactions including but not limited to suspense, adjustments, premium receipt, invoicing, deduction requests, reversals, reposts and delinquencies. Coordinate with other business areas to ensure accurate premium processing, reporting, billing and fee disclosure. Perform research as needed in support of reconciliations and adjustments. Prepare and create monthly bills for alternately billed groups. Act as a resource for external and internal business areas on process, procedure and systems.
Implement billing and delinquency operations to maximize effectiveness and accuracy. Audit the accuracy of billing and delinquency information entered in the system and monitor operation of the billing system. Develop solutions to billing and delinquency issues and work with systems design to implement system and process enhancements. Work on special projects with management.
Proactively communicate sensitive and /or confidential policy and billing information, as well as providing solutions in a clear and effective manner to policyholders, producers, third party administrators, field force and home office staff based on Generally Accepted Accounting Principles (GAAP), federal regulations, contractual provisions and other related policy information.
Education & Experience: Typically requires minimum 2 years of accounting or complex financial experience. Associates Degree, or the equivalent combination of education/experience.
Knowledge & Skills: Intermediate systems knowledge including Group Access, GroupFacts, AdminEase, Lawson, Clarity, OMAR. Intermediate Excel and Word. 2-3 years of customer service experience needed.
Job Complexity & Judgment: Works on problems of diverse scope.. Requires analysis and evaluation of multiple factors to resolve moderately complex issues. Ability to organize large volumes of data and to prioritize competing requests and deadlines.
Independence & Supv required: Typically plans and schedules own work, requiring limited direction on routine work. May require detailed instructions on new assignments. Work is often shared with team.
Interaction & Influence: Contacts are division wide and external to provide or obtain information. May consult with management. Networks with internal peers. Able to influence decisions. Effective team player. Work on special projects as directed by management.
Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.
For more information regarding your Equal Employment Opportunity applicant rights, click here.
Individuals with disabilities who need assistance or accommodation with the application process should contact HR Direct at 971-321-7871. This number is only for the use of individuals with disabilities who need accommodation with the application process. General inquiries about application status will not be addressed.