• Dir Disability Benefits

    Location US-OR-Hillsboro
    Posted Date 2 weeks ago(7/2/2018 11:13 AM)
    # Positions
    Req #
  • Overview

    If you want to make a positive difference and stand out from the crowd, you’ll fit in at The Standard (www.standard.com). Through our retirement plans and insurance products and services, we help people achieve financial well-being and peace of mind. Come join us and share our passion for serving our customers in a positively different way.




    At The Standard, you’ll experience a very open and welcoming environment with authentic people who are thoughtful and intentional. You’ll find that we’re very collaborative when it comes to planning and decision making. You’ll be given the independence to approach your role the best way you think it should be done. Since part of our culture is based on continuous improvement and possibilities, your ideas and insights regarding innovative approaches are expected and encouraged. And we celebrate our successes and humbly acknowledge our missteps, dusting ourselves off to quickly course correct.





    As the Director of Disability Benefits in our Short Term Disability (STD) group, you’ll provide the direction for significant portion of our group STD claims operations leading 5 teams across locations in Hillsboro, Oregon and White Plains, New York.  People leadership and development will be a big focus of yours to ensure we are building and enhancing current and future leaders.


    You’ll be spending your efforts relationship building, creating connections, driving change and operational excellence. You’ll anticipate, assess and address individual and systemic challenges. To do this, you must have the passion and drive to stay on the cutting edge of customer experience, continuous improvement, and STD practices.







    • Reporting to the Assistant Vice President of Short Term Disability and Absence Management, you’ll provide operational, financial, and people leadership of a team of approximately 65. You’ll have approximately 5 direct reports who are people leaders and 1 individual contributor.
    • You’ll build strong credibility and effective and trusting relationships with your team and other stakeholders to ensure business needs are met through operational and technological advancements.
    • You’ll study trends and provide insightful data to share your insights with your peers to help drive appropriate strategic decisions.
    • You proactively identify barriers to success and work with other leadership members to define and implement innovative solutions. You’ll identify areas of potential blind spots and put plans in place to remediate
    • You’ll keep abreast of market, legal and regulatory environments to ensure our disability programs, policies, and services maintain a competitive position in the marketplace.
    • You’ll collaborate with other groups to support the sales effort which may involve the hosting of sales team members and prospective customers for site visits and sales meetings.
    • Diverse and effective talent, leadership and technical capability across the business is critical, so you will partner with the leadership team and our HR partners to support the growth of this trend including leadership development, succession planning and performance coaching/management.
    • You’ll be instrumental in working with your colleagues to develop and implement disability management strategies and programs to result in cost-effective and appropriate intervention, rehabilitation and return to work outcomes, appropriate cost containment and account management for policyholders and claimants, identification of potentially fraudulent claims.  You’ll participate in formulating disability management guidelines and policies, goals and objectives. 
    • You’ll ensure your team meets business goals in claim decision accuracy, thorough investigations, reserve, payment and tax accuracy, appropriate pursuit and coordination of deductible income and overpayments, timely and appropriate application of policy provisions, timely communication, and reporting of claim data for insured and self-funded accounts. You’ll ensure coordinated department activities with policyholders, the SIU, and other departments to meet claim and account management goals. 
    • You’ll ensure you have a fully trained staff capable of providing effective claim and account management and service, in a changing business and legal environment while also ensuring adequate staffing.
    • Work and negotiate effectively with Group Sales, Underwriting, Legal, QA, the SIU, other departments and state regulators to contribute to the sale and retention of business, product development and the company’s competitive position and reputation in the disability marketplace. 

    Your First 12 Months: 

    • Building a foundation for your success is your first order of business. You’ll accomplish this in part by learning our culture and the intricacies of our organization. You’ll develop an understanding of the business, systems and processes and establish relationships with your team; colleagues from other areas and key internal stakeholder and

     Your areas of focus will be:

    • Employee Engagement – You’ll drive leadership practices to align with our drive towards a stronger performance culture and plan for our future talent needs by helping shape and execute on new initiatives in workplace
    • Process Improvement/Change Management – You’ll partner with the Lean Center of Excellence and IT and other groups to ensure success practices are a continued focus ensuring both our process and technology meets the current and future needs of our customers.
    • Talent Management – You’ll partner with HR and Talent Management teams to build a framework for ensuring future pipelines of talent and strong






    • You’ll have at least 3 years of experience in claims administration experience.
    • You’ll have a minimum of 5 years of experience leading people leaders and/or a team of individual contributors.
    • A Bachelor’s degree in business, science or medical related field or combination of experience is desired.



    Desired Qualifications:


    • An understanding of or having had direct exposure to a quality or process improvement or change management methodology e.g. Lean, Six Sigma, PROSC. PMI or substantive project management experience preferred. Ideally you’ve had some exposure to a large scale transformational organizational change
    • Experience in managed disability and claims management principles and practices including: contract interpretation, ERISA, state and case laws pertaining to disability claim administration.


    Your Attributes

    • You’re a strong inspirational and hands-on leader, capable of managing and bringing together diverse backgrounds and skill sets to create a team environment and produce intended results. You embrace stretch goals with enthusiasm while being grounded in
    • You are able to create and articulate a vision as well as gain buy-in and collaboration from across the organization with the ability to interact at all levels internally and externally in order to integrate efforts to accomplish strategic initiatives and key
    • You are pro-active and self-motivated, inspire enthusiasm about the business and create a positive culture with high morale and strong
    • You have the ability to generate pro-active strategies and creative
    • You’ll have demonstrated the ability to develop, structure and implement business processes with a strategic
    • You’re an effective change leader with exceptional influencing and presentation skills.
    • You have the ability to deal with constantly changing internal and external environments. You’re flexible and adaptable with the ability to evaluate the need for change and the impact of those changes on the
    • As a highly motivated and results-driven professional, you bring expertise in driving and delivering solutions.
    • You have the willingness and ability to travel up to 10% of the time to visit other office locations and attend industry conferences as
    • A BA/BS from a reputable, accredited institution or equivalent combination of related experience is required.






    To succeed in your new role Director, Disability Services, you’ll need to gain an appreciation and respect for our unique culture, demonstrating low ego and true teamwork, while leading and influencing change to position us to success in the new world of work. This includes having a strong understanding of claims best practices, and support and furthering of generational and ethnic diversity.







    Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.


    For more information regarding your Equal Employment Opportunity applicant rights, click  here.


    Individuals with disabilities who need assistance or accommodation with the application process should contact HR Direct at 971-321-7871.  This number is only for the use of individuals with disabilities who need accommodation with the application process.  General inquiries about application status will not be addressed.


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