If you want to make a positive difference and stand out from the crowd, you’ll fit in at The Standard (www.standard.com). Through our retirement plans and insurance products and services, we help people achieve financial well-being and peace of mind. Come join us and share our passion for serving our customers in a positively different way.
We are searching for a seasoned Employee Benefits Service Manager for our Sherman Oaks, California office. In this role you will manage and support business growth, profitability and retention through development of customer service strategies. You will partner with the Senior Director of Field Service to coordinate a service strategy for assigned office(s) that align with the overall service vision of the sales organizations. Function as a partner with Employee Benefits Sales Manager(s) in meeting office goals to ensure long-term profitability and growth of the office block of business consistent with the goals of the division. Oversee the operation and expenses of the facility.
Develop and implement a business plan for assigned offices that encompasses a strategic focus to maintain profitability, persistency and growth objectives. Lead and motivate the staff to ensure appropriate focus on the customer is achieved throughout the customer life cycle. Provide leadership and counseling to the staff to manage their block of customers towards successful renewals, salable due to consistent service delivery. Support staffs’ advocacy of the customer within The Standard with all key internal partners, including within EB Operations and across ISG including Sales RVPs, Sales Managers and Sales Reps.
Review, negotiate and resolve complex service issues escalated by staff and other internal and external customers. Attend finalist presentations or other customer facing meetings and regularly accompany Account Managers on broker and/or customer visits.
Lead and motivate the Sales Administrative Coordinators to ensure appropriate support of the sales organization. Provide leadership, counseling and training to the Sales Administrative Coordinators to meet accuracy and production goals. Manage and monitor RFP process through Salesforce.
Invest in and develop human capital; create a performance based, incented workforce, contribute to the setting of strategy and policy of Employee Benefits Division, reflect Corporate philosophies and stature. Responsible for the selection, development, motivation, appraisal and salary recommendations of reporting subordinates. Contribute to the company’s progress in affirmative action.
Audit and monitor individual and office results frequently and, in partnership with the Senior Director, Field Service and Employee Benefits Sales Manager(s), redirect strategies as needed to meet financial objectives for profit and growth.
Travel to satellite offices a minimum of once a month and as needed to ensure process consistency and staff engagement.
Administer operation of facility, including leases, expense allocations, banking, local vendors, furniture, equipment, systems and office relocation. Monitor office budget results and readdress expense allocations if appropriate.
Education: Bachelor’s degree in Business or related field.
Experience: 3 to 5 years experience in supervision, preferably in the Employee Benefits field, or the equivalent combination of education and/or relevant experience.
Professional certification required: Life and Disability insurance license for all states within the office’s assigned territory
Other: Personal automobile is available for business use with adequate insurance and a safe driving record.
Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.
For more information regarding your Equal Employment Opportunity applicant rights, click here.
Individuals with disabilities who need assistance or accommodation with the application process should contact HR Direct at 971-321-7871. This number is only for the use of individuals with disabilities who need accommodation with the application process. General inquiries about application status will not be addressed.