• Director, Strategic Account Services

    Location US-OR-Portland
    Posted Date 2 months ago(6/1/2018 4:56 PM)
    # Positions
    1
    Status
    Full-Time
    Req #
    17337
  • Overview

    If you want to make a positive difference and stand out from the crowd, you’ll fit in at The Standard (www.standard.com). Through our retirement plans and insurance products and services, we help people achieve financial well-being and peace of mind. Come join us and share our passion for serving our customers in a positively different way.

     

    Provide leadership for customer onboarding, enrollment communications, and absence management consulting teams. Lead managers of teams that are responsible for delivery across the lifecycle for complex and national account customers (pre-sale, onboarding, in-force management), ensuring a differentiated customer experience.

     

    Responsible for managing the work environment, identifying workforce needs and ensuring alignment with overall corporate strategy, vision, and values. Accountable for organizations operational metrics and performance management of staff.

     

    Apply in-depth knowledge of team functions, The Standard’s capabilities, the group insurance industry, and emerging customer needs to influence marketplace offerings and delivery. 

     

    Responsibilities

    40% - Ensure Absence Consulting, Complex Implementation and Enrollment Communications teams deliver a differentiated customer experience in partnership with key stakeholders while demonstrating the appropriate competencies and our Values.  Onboard, develop, coach, manage performance, and retain managers of assigned teams.  Foster an engaging work environment that develops employees and management staff to deliver value across customer lifecycle.

     

    40% - Manage, monitor and improve functions to meet evolving customer expectations, market demand and organizational strategy.  Work with resources in the Field, Absence Management, Benefits, IT, Customer Service, Legal, Marketing and other areas to problem solve, design solutions and ensure customer value is delivered.  Understand the main business drivers of current and potential customers and influence the design of future solutions accordingly.

     

    10% - Develop and manage the business relationship between The Standard and strategic internal and external partners/vendors through as needed on-site visits, professional negotiation, responsive communication, problem resolution and meeting customer expectations.  Manage the vendor(s) to the responsibilities outlined in the contract and statement of work. Oversees vendor compliance with contractual service levels, ensuring relevant actions and remediation plans are developed and implemented.

     

    5% - Act as a point of contact to research and respond to questions from Sales, the Field or other home office personnel. Oversee responses to RFP’s we receive from brokers/employers.

     

    5%- Manage group budgets, ensuring expense governance and faster and high quality decisions for investment and divestment.

    Qualifications

    Education: Bachelor’s degree in Business or related field. 

     

    Experience:  Minimum of ten years progressive experience in Group Insurance or financial services industries with a minimum of five years of progressively responsible experience in management positions, demonstrated experience successfully managing an organization,  in managing large and complex customer relationships, and in successfully partnering cross organization to achieve business results. Strong background in Standard Insurance Company products and services preferred, or the equivalent combination and/or relevant experience. 

     

    Professional certification required: N/A

     

    Some Travel required.                     

     

     

    Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.

     

    For more information regarding your Equal Employment Opportunity applicant rights, click  here.

     

    Individuals with disabilities who need assistance or accommodation with the application process should contact HR Direct at 971-321-7871.  This number is only for the use of individuals with disabilities who need accommodation with the application process.  General inquiries about application status will not be addressed.a

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