• Disability Claim Assistant I

    Location US-OR-Portland
    Posted Date 1 week ago(6/11/2018 9:42 AM)
    # Positions
    Req #
  • Overview

    If you want to make a positive difference and stand out from the crowd, you’ll fit in at The Standard (www.standard.com). Through our retirement plans and insurance products and services, we help people achieve financial well-being and peace of mind. Come join us and share our passion for serving our customers in a positively different way.


    Assist Disability Benefits Analysts to secure relevant information to make long term disability claim decisions and payments; carry out claim and disability management plans to ensure timely and accurate decisions and actions on disability claims of all levels of complexity; input claim data in multiple systems and assure data accuracy; communicate effectively to secure information timely, and provide responsive and caring service to claimants, policyholders, and others.


    Assist Disability Benefits Analysts by securing relevant information pertaining to claimants’ medical condition, occupational demands, pre-disability earnings, insured/member status and other policy provisions.  Follow up on outstanding information within prescribed timeframes. Act as a back up contact to claimants and policyholders for basic claim information.  Assist Disability Benefits Analysts in processing new claims accurately in ProClaim, STARS, and other support applications by updating data and verifying status. Assess the completeness and accuracy of information received.
    Assist Disability Benefits Analysts by executing claim and disability management plans on continuing claims, provide routine oral and written communication to our customers; assess the completeness and accuracy of information received; identify file/fact discrepancies and outstanding issues and consult with Analysts concerning any needed changes to claim management plans as a result.  Verifying and entering of part-time work earnings and offset data into claim system.  Maintain orderly and properly documented claim files.
    Respond to claim inquiries from claimants, policyholders, field personnel and others by using caring and timely customer service.  Timely complete requests for routine clerical support from analysts


    Education: High School diploma or equivalent.
    Experience: Six months related work experience, prior customer service experience, or the equivalent combination of education and/or relevant experience. Basic level Word, writing and math skills required. Attention to detail and accuracy; prioritize tasks to meet multiple and changing deadlines; accurately keyboard 35 WPM.
    Professional certification required: None.



    Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.


    For more information regarding your Equal Employment Opportunity applicant rights, click  here.


    Individuals with disabilities who need assistance or accommodation with the application process should contact HR Direct at 971-321-7871.  This number is only for the use of individuals with disabilities who need accommodation with the application process.  General inquiries about application status will not be addressed.


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