• Systems Analyst III

    Location US-OR-Portland
    Posted Date 1 week ago(8/6/2018 2:53 PM)
    # Positions
    1
    Status
    Full-Time
    Req #
    17480
  • Overview

    The Systems Analyst/Salesforce Administrator will lead the ongoing development of The Standard’s Salesforce.com deployment. The successful candidate will have a record of success in improving processes and adoption using the Force.com platform, including release management, sandbox management, administration of App Exchange Packages, and overall support of Salesforce in a large enterprise. The administrator will work closely with IT and functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes including: Sales, Service, Onboarding/Enrollments, and other core program business processes. This role is part technical project manager, part administrator and part Salesforce analyst. The Systems Analyst will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform.

    Responsibilities

     

    KEY DUTIES & RESPONSIBILITIES:

    • Serve as primary system administrator for the Salesforce.com environment with 2000+ users
    • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
    • Complete regular internal system audits and prepare for upgrades
    • Manage Salesforce.com data feeds and other integrations
    • Coordinate the evaluation, scope and completion of new development requests.
    • Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities
    • Assist in training of new users, and grow the Salesforce.com skill set across the organization
    • Effectively act as the liaison between our users, vendors and the application development teams
    • Work independently with members of the user community to define and document development requirements

     

    SKILLS REQUIRED:

    • Excellent project management skills and a positive attitude
    • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
    • Creative and analytical thinker with strong problem-solving skills
    • Must demonstrate exceptional verbal and written communication skills
    • Must demonstrate ability to communicate effectively at all levels of the organization
    • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
    • Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes

    Qualifications

    • Minimum three years of experience as a Salesforce.com administrator
    • com Admin (ADM201 and ADM211) certified
    • Sales Cloud, Service Cloud and Developer certifications preferred
    • Proven ability to design and implement new processes and facilitate user adoption.
    • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
    • Strong understanding of Salesforce.com best practices and functionality
    • Strong data management abilities
    • A documented history of successfully driving projects to completion
    • A demonstrated ability to understand and articulate complex requirements
    • Experience with nonprofit processes preferred
    • Previous experience working in a Lean and/or Agile environment preferred

    Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.

     

    For more information regarding your Equal Employment Opportunity applicant rights, click  here.

     

    Individuals with disabilities who need assistance or accommodation with the application process should contact HR Direct at 971-321-7871.  This number is only for the use of individuals with disabilities who need accommodation with the application process.  General inquiries about application status will not be addressed.

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