• Client Commun & Svc Spec

    Location US-OR-Portland
    Posted Date 2 weeks ago(8/3/2018 2:53 PM)
    # Positions
    Req #
  • Overview

    If you want to make a positive difference and stand out from the crowd, you’ll fit in at The Standard (www.standard.com). Our Individual Disability Insurance business line is dynamic and fast paced; and its talented and friendly employees enjoy challenge while deriving satisfaction from providing services and products that can greatly impact the people we serve. Come join us and share our passion for serving our customers in a positively different way.


    Respond to telephone inquiries and process change requests from individual disability and ported life insurance policy owners, agents and representatives of policy owners. Prepare correspondence, calculations, and monitor status of requests as appropriate to ensure timely response and customer satisfaction.


    Contribute to the company’s success by continually striving to deliver excellent customer service and meeting or exceeding performance objectives for the following major job functions:

    Respond to a wide variety of customer service inquiries via the policy administration 800 line and e-mail alias. Promptly and accurately summarize information about individual disability and ported life products. Explain policy information including policy service options and contractual provisions to policy owners, producers, financial advisors and authorized 3rd parties. Provide callers with guidance completing forms, understanding plan provisions and procedures for effecting policy changes. Process point-of-call policy changes, including address, phone number, and email address updates and policy summaries.

    Process routine and moderate complexity policy changes including name changes, beneficiary designations, agent of record changes, assignments, surrenders and reinstatements. Prepare and coordinate periodic policy owner communications and business retention notices. Monitor and follow-up on the status of requested work to ensure timely processing in accordance with internal and regulatory guidelines. Prepare customized correspondence as necessary. 

    Solicit customer feedback to identify areas for customer service improvements; develop and modify procedures; recommend changes to internal forms, process and procedures.

    Support divisional projects as assigned, particularly activities related to front-end service delivery.


    Education: Two years post-secondary education and/or training. Bachelor’s degree in business, economics, accounting, finance or interdisciplinary studies preferred00312 but not required.


    Experience: Two to four years’ experience in a high volume customer service, insurance, brokerage, banking or accounting environment; demonstrated excellent oral and written communication skills, or the equivalent combination of education and/or relevant experience


    Professional certification required: None



    Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.


    For more information regarding your Equal Employment Opportunity applicant rights, click  here.


    Individuals with disabilities who need assistance or accommodation with the application process should contact HR Direct at 971-321-7871.  This number is only for the use of individuals with disabilities who need accommodation with the application process.  General inquiries about application status will not be addressed.


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