If you want to make a positive difference and stand out from the crowd, you’ll fit in at The Standard (www.standard.com). Through our retirement plans and insurance products and services, we help people achieve financial well-being and peace of mind. Come join us and share our passion for serving our customers in a positively different way.
Roles will be dependant on assignment within current segregation of duties controls. All roles are expected to provide superb customer service as they will directly contribute to the customer experience through regular, transactional contact. All roles are responsible for adherence to established financial controls.
Setup: Responsible for establishment of premium collection system records for new groups and changes as a result of amendments and renewals for all group products within assigned block of business.
Receivables: Responsible for ongoing application of received premium within the premium collection system within assigned block of business.
Collection: Responsible for execution of collection activities for all customers within the EB Division.
Contribute to the company’s success through excellent customer service and meeting or exceeding performance objectives for the following major job functions:
All roles will perform service functions related to the life cycle of a policy including but not limited to:
Maintain and improve effective working relationships with policyholders, producers, TPAs, field force and home office staff through proactive communication and problem resolution related to accurate policy issue, administration and premium collection.
Participate in special projects or assignments as required.
Demonstrated skills: Perform detailed data entry and basic math functions with a high level of accuracy; provide superior customer service; plan and prioritize work to meet multiple deadlines; problem solve with initiative; work effectively within a team; and express ideas clearly both in group and individual settings, orally and in writing.
Ability to: work within a high volume transaction environment, operate within a defined process, develop proficiency on billing and underwriting systems, develop and populate basic spreadsheets, operate professionally within sensitive situations (i.e., bankruptcies, non-payment of premium, terminations); understand current authority levels and the critical impact they have on the Company’s success.
Working knowledge of: group contracts provisions, billing and billing support systems, spreadsheet and database applications
Education: High School diploma
Experience: Two to three years relevant work experience including demonstrated customer service skills in a high production environment, or the equivalent combination of education and/or relevant experience.
Professional Certification: None.
Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.
For more information regarding your Equal Employment Opportunity applicant rights, click here.
Individuals with disabilities who need assistance or accommodation with the application process should contact HR Direct at 971-321-7871. This number is only for the use of individuals with disabilities who need accommodation with the application process. General inquiries about application status will not be addressed.