• Senior Director of Service (Employee Benefits)

    Location US-OR
    Posted Date 1 month ago(9/14/2018 12:16 PM)
    # Positions
    1
    Status
    Full-Time
    Req #
    17621
  • Overview

    If you want to make a positive difference and stand out from the crowd, you’ll fit in at The Standard (www.standard.com). Through our retirement plans and insurance products and services, we help people achieve financial well-being and peace of mind. Come join us and share our passion for serving our customers in a positively different way.

     

    Manage all segments of Employee Benefits Sales service to achieve profit and growth objectives through effective customer service. Support the development and application of services designed to attract and retain customers in all market segments.  Directly manage National Account Consultants and Service Managers within an assigned region.

    Responsibilities

    -Lead National Accounts Consultants and EB Service Managers to ensure appropriate focus on the customer is achieved throughout the customer life cycle. Provide leadership and counseling to manage customers towards successful renewals, salable due to consistent service delivery.  Support consultants’ and managers’ advocacy of the customer within The Standard with all key internal partners, including within EB Operations and across ISG including Sales RVPs, Sales Managers and Sales Reps.   

     

    -Hire and develop human capital; create a performance based, incented workforce, contribute to the strategy and policy of the Employee Benefits Sales Department, reflect Corporate philosophies and stature. Responsible for the selection, development, motivation, appraisal and salary recommendations of reporting subordinates.

     

    - Lead and/or facilitate team members in assessing customer needs in order to identify and implement customer-focused improvements in workflow, systems, and procedures; coordinate activities with other department and division stakeholders.

     

    - Participate in market development activities to increase awareness of company products, services and capabilities to targeted audiences, including producers, existing customers and potential customers. Monitor and communicate industry trends, product and service innovations and customer strategic needs to appropriate internal and external players.

     

    - Achieve annual increases in Pre-Tax Operating income, premium growth and meet ROE targets

    Qualifications

    Education: Bachelor’s degree in Business or related field.

     

    Experience: Minimum of ten years progressive experience in Group Insurance or financial services industries with a minimum of five years of progressively responsible experience in management positions, demonstrated experience successfully managing an organization, demonstrated experience in managing large and complex customer relationships, demonstrated experience in successfully partnering cross organization to achieve business results, strong background in Standard Insurance Company products and services preferred, or the equivalent combination and/or relevant experience.

     

    Professional certification required: NA

     

    Travel requirements – estimated 40% travel.

     

    Compensation: This position is bonus eligible.

     

    Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc., StanCorp Investment Advisers, Inc. and StanCorp Mortgage Investors, LLC, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.

     

    For more information regarding your Equal Employment Opportunity applicant rights, click  here.

     

    Individuals with disabilities who need assistance or accommodation with the application process should contact HR Direct at 971-321-7871.  This number is only for the use of individuals with disabilities who need accommodation with the application process.  General inquiries about application status will not be addressed.

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