• Life Benefits Examiner

    Location US-OR-Hillsboro
    Posted Date 7 days ago(10/10/2018 12:09 PM)
    # Positions
    1
    Status
    Full-Time
    Req #
    17705
  • Overview

    If you want to make a positive difference and stand out from the crowd, you’ll fit in at The Standard (www.standard.com). Through our retirement plans and insurance products and services, we help people achieve financial well-being and peace of mind. Come join us and share our passion for serving our customers in a positively different way.

     

    Secure and analyze claim documentation; make benefit decisions and payments on life insurance claims in accordance with policy provisions and department guidelines. Provide responsive customer service to beneficiaries, policyholders and internal stakeholders.

    Responsibilities

    • Investigate, secure and analyze information pertaining to insured’s eligibility for life benefits; identify file/fact/contract discrepancies and outstanding issues and secure additional documentation as needed while investigating within prescribed timeframes.
    • Independently make and communicate claim decisions and issue correct benefits for new and pending claims.
    • Review entitlement to payment and develop and execute a claims management strategy for each payee while adhering to state and federal payment guidelines.
    • Proactively communicate and respond to claim inquiries from insureds, beneficiaries, policyholders and internal stakeholders; resolve issues through effective oral and written communication by involving appropriate people within, or outside the department or company; effectively and professionally represent the company in all interactions.
    • Act as a primary client contact within Life Benefits and liaison with internal stakeholders on the implementation, servicing and renewal of life clients.
    • Participate in special projects as assigned.

    Individuals must be organized with the ability to identify and shift priorities to support the team and department in a dynamic environment.  Team members must be open to on the fly coaching.  Successful contributors must be focused on the needs of our internal and external customers and driven to meet or exceed their expectations on a daily basis.

    Qualifications

    Education: Degree in arts or sciences, business or related field preferred, or the equivalent combination of education and/or relevant experience. 

     

    One year of work experience with emphasis on analysis, critical thinking, decision making, meeting deadlines, and customer service or relevant experience.

     

     

     

    Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.

     

    For more information regarding your Equal Employment Opportunity applicant rights, click  here.

     

    Individuals with disabilities who need assistance or accommodation with the application process should contact HR Direct at 971-321-7871.  This number is only for the use of individuals with disabilities who need accommodation with the application process.  General inquiries about application status will not be addressed.

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