If you want to make a positive difference and stand out from the crowd, you’ll fit in at The Standard (www.standard.com). Through our retirement plans and insurance products and services, we help people achieve financial well-being and peace of mind. Come join us and share our passion for serving our customers in a positively different way.
The Disability & Leave Specialist will support Absence Management Service Center (AMSC) and Short Term Disability (STD) organizational efforts to install, service, and retain client accounts. Serve as an AMSC and STD technical resource and subject matter expert. Assist leadership in ensuring timely, accurate, and appropriate STD and leave of absence claim management. Provide thorough responsive customer service to clients, their employees, our field office staff, the contact centers, consultants, and operations staff. Secure, analyze, and approve claim information to make and approve disability and/or leave decisions and payments on disability claims. Develop, apply, and approve appropriate claim and disability and/or leave management strategies, ensuring prompt and accurate duration of leave cases and appropriate payment and liability management of disability claims.
Assist operations leadership with daily management of workflow to ensure prompt and accurate processing of STD and leave of absence claims. Monitor and take action according to results of team performance in addition to performance of specific client accounts through reports and metrics.
Act as the primary client contact within STD/AMSC to resolve and respond to complex/sensitive day-to-day claim and account inquiries from clients, their employees, field personnel, and other interested parties; resolve related issues through effective oral and written communication. Engage and coordinate with internal and external resources as appropriate.
Advise and support claim and leave of absence staff to make accurate and timely decisions of STD and applicable leave of absence claims. Through available tools and resources ensure appropriate claim and leave management strategy including support of decisions, extensions, planning, use of resources, and communications. Handle service escalations, requiring a high level of judgment, knowledge, negotiation, and customer service skills. This includes carrying a case-load.
Fulfill second level review and approval of STD and leave of absence claim actions for the team.
Perform STD and leave of absence audits. Provide coaching and feedback and/or take other action as appropriate.
Participate in new account implementation process to ensure client needs are met for the administration of both STD and leave of absence claims. As needed, assist with training on new or existing clients. Maintain accuracy of client-specific resource materials and assist with maintenance of general absence management resource information.
Analyze leave of absence and disability data to identify trends and provide recommendations based upon findings. Train absence staff according to findings. Provide consultation to improve process execution and service quality. Conduct ad hoc audits and file reviews as needed to monitor performance at the individual, team, or client level. Deliver appropriate coaching and feedback to drive operating results. Partner with training resources to design content and deliver classroom instruction.
Education: High School Diploma or equivalent; Bachelor’s Degree preferred
Experience: Minimum of 4 years of experience deciding progressively complex STD claims, SDI claims and Leave cases, including 2 years of approving claims and cases for less senior employees. Must be an independent and self-directed worker.
Professional certification required: None.
Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.
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Individuals with disabilities who need assistance or accommodation with the application process should contact HR Direct at 971-321-7871. This number is only for the use of individuals with disabilities who need accommodation with the application process. General inquiries about application status will not be addressed.