• Mortgage Loan Servicing Specialist

    Location US-OR-Hillsboro
    Posted Date 1 month ago(11/5/2018 11:16 AM)
    # Positions
    Req #
  • Overview

    If you want to make a positive difference and stand out from the crowd, you’ll fit in at The Standard (www.standard.com). Through our retirement plans and insurance products and services, we help people achieve financial well-being and peace of mind. Come join us and share our passion for serving our customers in a positively different way.


    Perform complex mortgage loan servicing and administration functions which support our investor clients and borrower requirements. Assist and support routine servicing functions.


    Contribute to the company’s success through excellent customer service and meeting or exceeding performance objectives for the following major job functions:


    Maintain compliance of assigned loan portfolio within the terms of the loan documents including insurance coverage, payment of property taxes, UCCs, and timeliness of loan payments.  Aggressively pursue collection of late payments, payment of delinquent property taxes, and evidence of required insurance coverage utilizing correspondent network.  Take prompt action on all loss claim issues per established procedures.  Make recommendations to management for further action on loans that continue to be out of compliance.  Report results to management and investors.  Maintain loan file documentation.


    Perform mortgage loan portfolio analysis including; review of annual operating statements and rent rolls, valuation of collateral, and evaluation of financial statements.  Maintain accurate and up-to-date system data pertaining to debt coverage ratios (DCR) and loan to value (LTV) measurements.  Provide direction to correspondent network to ensure compliance with annual property inspection requirements.  Monitor physical condition of loan collateral through property inspection reports.  Report results to management and investors.  Maintain loan file documentation.


    Develop and maintain working relationship with assigned correspondents monitoring compliance to servicing agreement terms.  Ensure timely remittance and recording of correspondent collected payments.  Monitor Agent Trial Balances, analyzing differences and making appropriate corrections.  Work with correspondents to develop and deliver appropriate customer service solutions in response to inquiries from borrowers, management, rating agencies, auditors, and investors.


    Perform analysis of requests for transfer, assumption and/or modification, recommend appropriate action to management, and communicate in writing to borrower or correspondent servicer.  Support  new loan setup process making appropriate corrections.  Analyze loan modifications and make changes to loan files and servicing system. Maintain loan file documentation.


    Validate accuracy of the mortgage loan servicing system data.  Support preparation of accurate and timely payoff quotes and loan status statements upon request.  Ensure accurate and timely processing of payoff transactions, reconveyances, and escrow analysis.  Respond to inquiries from borrowers, management, rating agencies, auditors, and investors.


    Demonstrated skills: Express ideas clearly in written and oral communications; organize workload and prioritize tasks to meet changing priorities and deadlines; work effectively in collaboration with peers and team members.

    Ability to: Compile and analyze written sources of information i.e. computer generated reports, spreadsheets, procedureal documentation, reference materials, property inspections, rent roll and financial statements; maintain  up-to-date knowledge and skill to effectively use available technology in performance of job. 

    Working knowledge of: Mortgage database and financial spreadsheet software; technical and legal information applicable to mortgage loan servicing.

    Advanced knowledge of     

    Education: Degree in accounting or finance or related field.

    Experience: One to two years relevant work experience in a dynamic office environment, or the equivalent combination of education and/or relevant experience.

    Professional certification required: None.




    Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.


    For more information regarding your Equal Employment Opportunity applicant rights, click  here.


    Individuals with disabilities who need assistance or accommodation with the application process should contact HR Direct at 971-321-7871.  This number is only for the use of individuals with disabilities who need accommodation with the application process.  General inquiries about application status will not be addressed.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed