• Accommodation Specialist/Accommodation Specialist Senior

    Location US-OR-Hillsboro
    Posted Date 4 weeks ago(11/16/2018 12:54 PM)
    # Positions
    1
    Status
    Full-Time
    Req #
    17842
  • Overview

    If you want to make a positive difference and stand out from the crowd, you’ll fit in at The Standard (www.standard.com). Through our retirement plans and insurance products and services, we help people achieve financial well-being and peace of mind. Come join us and share our passion for serving our customers in a positively different way.

     

    This position serves as the first point of contact for employees requesting a job accommodation in support of a qualifying disability that might be limiting their ability to perform the essential functions of the job. Helps employees regarding accommodation requests of simple to moderately complex scope. Assesses and helps triage the requests and provide guidance to employees while ensuring a frustration-free experience.

     

    The individual in this role will have exceptional communication and organizational skills, superior attention to detail, ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, along with the customer service focus that employees expect at The Standard.

    Responsibilities

    Accommodation Specialist

     

    Under general supervision, responds to new requests for accommodation and customer service needs within required time frames. Generates and provides "Request for Accommodation" application forms and required notices for basic and moderately complex cases.  Helps to assess an employee’s return-to-work feasibility to better help our customers understand if an employee has any return to work potential.  In collaboration with the team, assesses employees for return to work potential which includes an overview of the accommodation process, roles and responsibilities and timelines associated with the process. Assesses preliminary information to determine the potential existence of a qualifying disability and confer with core Disability Management Resources Staff should questions arise.

     

    Participate in an interdisciplinary team approach to help our customers when they face the determination of employee separation or leave as an accommodation. Following stablished guidelines, provides customers with a prognosis for RTW and makes accommodation suggestions. Creates and maintains accurate, timely, and compliant case records in The Standard case management system. Tracks all accommodation requests.

     

    Collaborates with medical, return to work, legal and absence management personnel as needed. Escalates moderate and complex issues and cases. Has proficient understanding of use of all applicable company Information systems.

     

    Other duties as assigned.

     

    Accommodation Specialist Senior

     

    Under limited supervision, responds to new requests for accommodation and customer service needs within required time frames. Generates and provides "Request for Accommodation" application forms and required notices for cases of complex scope.   Assesses an employee’s return-to-work feasibility to better help our customers understand if an employee has any return to work potential.  Assesses employees for return to work potential which includes an overview of the accommodation process, roles and responsibilities and timelines associated with the process. Assesses all preliminary information to determine the potential existence of a qualifying disability. 

     

    Create an interdisciplinary team approach to help our customers when they face the determination of employee separation or leave as an accommodation. Provides customers with a prognosis for RTW and makes accommodation suggestions. Creates and maintains accurate, timely, and compliant case records in The Standard case management system. Tracks all accommodation requests.

     

    Collaborates with medical, return to work, legal and absence management personnel as needed. Escalates only the most complex issues and cases. Has proficient understanding of use of all applicable company Information systems.

     

    Keep updated on legislation and national, state and local issues affecting access for employees with disabilities.

    Qualifications

    Accommodation Specialist

     

    Education: Bachelor’s degree in Business, Science, or related field. 

     

    Experience: Two to four years of demonstrated progressive experience with disability accommodation, absence management, return to work, claim administration and reporting or the equivalent combination of education and/or relevant experience.

     

    Working knowledge of federal and state disability laws regarding access for employees with disabilities; specifically, ADA and FMLA.

    Case management experience applying ADAAA/Accommodation Services using a case management system to establish accommodation plans is preferred.

     

    Has ability to solve customer service issues and demonstrates a passion for delivering a positive customer experience.

     

    Professional certification preferred: PHR and or CPDM certification

     

    Has a working knowledge and awareness of legislations and state/local issues affecting access for employees with disabilities.

     

    Physical Demands: Up to 5% of travel time required

     

    Accommodation Specialist Senior

     

    Education: Bachelor’s degree in Business, Science, or related field. 

     

    Experience: Three to five years of demonstrated progressive experience with disability accommodation, absence management, return to work, claim administration and reporting or the equivalent combination of education and/or relevant experience.

     

    Knowledge of federal and state disability laws regarding access for employees with disabilities; specifically, ADA and FMLA.

    Three years progressive case management experience applying ADAAA/Accommodation Services using a case management system to establish accommodation plans

     

    Has ability to solve customer service issues and demonstrates a passion for delivering a positive customer experience.

     

    Professional certification required: must have PHR and or CPDM certification preferred but must have certification within one year of employment. 

     

    Physical Demands: Up to 5% of travel time required

     

     

     

    Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.

     

    For more information regarding your Equal Employment Opportunity applicant rights, click  here.

     

    Individuals with disabilities who need assistance or accommodation with the application process should contact HR Direct at 971-321-7871.  This number is only for the use of individuals with disabilities who need accommodation with the application process.  General inquiries about application status will not be addressed.

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